Privacy policy
Privacy Policy
Last updated: April 7, 2025
This Privacy Policy describes how Motorraid Sp. z o.o. ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://shop.mrr.bike (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose data we process.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on the Site with a revised “Last updated” date. If required by law, we will take appropriate steps to inform you.
2. Data Controller
Motorraid Sp. z o.o.
ul. Perlicza 6, 02-893 Warszawa, Poland
VAT ID: PL6762250307
Email: biuro@motorraid.pl
Phone: +48 519 030 435 or +48 602 420 405
Motorraid Sp. z o.o. is the controller of your personal data under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
3. Personal Information We Collect
We collect personal information from various sources depending on how you interact with our Site:
a. Information You Provide Directly:
Full name, address, email, and phone number
Order and payment information (via Przelewy24)
Account login credentials
Customer service inquiries and messages
b. Information We Collect Automatically:
We may use cookies and similar technologies to collect:
IP address and device identifiers
Browser type and settings
Pages viewed, time spent, and usage patterns
c. Information from Third Parties:
Payment processors (e.g., Przelewy24 / PayPro S.A.) for transaction data
Shopify (our e-commerce platform provider)
Marketing and analytics providers
4. How We Use Your Personal Information
We use your personal information to:
Fulfill and manage orders, payments, and deliveries
Provide customer support
Operate, evaluate, and improve our Site and Services
Prevent fraud and maintain security
Send marketing communications (if you opt-in)
Comply with legal obligations
Legal bases (GDPR):
Contract performance: Art. 6(1)(b)
Legal obligations: Art. 6(1)(c)
Legitimate interests: Art. 6(1)(f)
Consent (for marketing): Art. 6(1)(a)
5. Cookies and Tracking Technologies
We use cookies to:
Enable website functionality
Analyze site usage and improve performance
Personalize content and marketing
You can manage cookie preferences in your browser settings. For details on cookies used by Shopify, see: https://www.shopify.com/legal/cookies
6. Sharing of Personal Information
We may share your information with:
Shopify (e-commerce platform)
Przelewy24 (PayPro S.A.) (payment processor)
Couriers (for delivery within the EU)
IT service providers and analytics platforms
Marketing partners (if you consent)
Legal, regulatory, and accounting bodies when required
We do not sell your personal data.
7. Data Transfers
Your personal data may be stored and processed outside your country, including in countries outside the EU/EEA. When we transfer data internationally, we use recognized safeguards such as Standard Contractual Clauses.
8. Data Retention
We retain your personal data as long as necessary for:
Fulfilling our contract with you
Legal obligations (e.g., tax or accounting)
Resolving disputes or enforcing terms
Inactive accounts and marketing data are deleted or anonymized after a reasonable period.
9. Your Rights Under GDPR
You have the right to:
Access your data
Rectify inaccurate data
Request erasure ("right to be forgotten")
Restrict or object to processing
Withdraw consent at any time
Request data portability
File a complaint with your local Data Protection Authority
To exercise your rights, contact us at biuro@motorraid.pl
10. Security
We implement technical and organizational measures to secure your data. However, no system is entirely secure. Please keep your account credentials confidential and notify us immediately of any suspected breach.
11. Children’s Data
Our Services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us to have it removed.
12. Contact
If you have questions or concerns about this Privacy Policy or our data practices, contact:
Motorraid Sp. z o.o.
ul. Perlicza 6, 02-893 Warszawa, Poland
Email: biuro@motorraid.pl
Phone: +48 519 030 435 / +48 602 420 405